Policies

In the interest of fairness for both parties, please read through our policies below.

Bookings

Methods

To ensure the safety of your information, bookings can only be made through our website. We are happy to answer queries through our Instagram page, however no bookings can be made through it.

Deposits

To retain loyal customers, we ask that you pay a 50% deposit at the time of your booking. This deposit will be deducted off your total service cost upon completion. You will receive a confirmation text for your booking when first made, then a reminder text the week prior and the day prior to your appointment. If your circumstances change in any way, this would be the best time to make contact with us to reschedule.

Confirmations

You will receive a confirmation text for your booking when first made, then a reminder text one day prior to your appointment. If your circumstances change in any way, this would be the best time to make contact with us to reschedule.

Lateness/No Show

As a Sole Trader, we rely on our client's honesty and punctuality to help us run things smoothly.

In the rare case that you are late for your appointment, you may incur a late fee depending on the extent of the delay.

If you miss the appointment entirely, you will be charged 100% of the deposit paid when booking. This is non-transferrable and will not count towards your next booking.

Cancellations

48hrs or More

If you make contact with us to cancel within 48 hours or more of your upcoming appointment, you will be provided the opportunity to rebook a suitable date, or cancel the appointment entirely and receive your deposit back.

Less than 24hrs

If you make contact with us to cancel within less than 24hrs, you will be charged the 50% deposit paid at the time of booking. As stated in our "Lateness/No Show" policy, this is non-transferrable to your next booking.

Exceptions

In extreme circumstances, there are valid reasons to cancel with less than 48hrs notice, we get that. In circumstances such as those, the cancellation fee will be waived. These situations will be addressed at case-by-case basis. No all cancellations within 48hrs will have the fee waived, so please keep that in mind when cancelling.

Repairs and Reactions

Repairs

In the unlikely event that one of your nails becomes damaged (does not include wear and tear or major damage due to outside factors), please contact us within Three (3) days of your booking to organise a repair free of charge. These repairs include instances of peeling or chipped paint, lifting etc.

Aftercare advice will be provided at the end of each appointment and can be found on our website. Any repairs that have occurred due to improper aftercare will not be repaired free of charge and will incur such fee. This fee will be communicated to you at the time of contact depending on the repair.

Allergic Reactions

Safety is paramount in Lush Nails services. All reusable implements are sterilised after use and will be sealed before your appointment. Any items that cannot be sterilised, will be deposed of and NOT reused any yourself or any other clients.

Allergic reactions can certainly occur with the different products nail technicians use. We ask that you are upfront about any pre-existing conditions you may have so that we can take the best course of action for your service.

If you believe you are developing a reaction after your service, please seek advice from a physician. If they determine that you cannot have any product on your hands until they have healed, we ask that you do provide documentation from your physician to say it is safe to continue once healed.